FAQ

When will I receive my order?

Delivery is usually next day but can take up 3–5 working days (from date of placing order). If you believe your item has been lost, call 01282 777999 and speak to our customer service team to try and resolve the issue.

Item temporarily out of stock

If an item temporarily goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available.

Item unavailable

If an item becomes unavailable (which means we are unexpectedly unable to fulfill you order and are unlikely to receive new stock within a reasonable time) we will either telephone or email you to let you know and automatically refund your card or credit account.

Account declined (payment not processed)

If we cannot process payment for any reason, we will either telephone or email you to let you know and ask you to access your account and update your card or bank details as necessary.

How can I return an item I have ordered?

We will authorise the return of an item in the following cases:

Faulty or damaged item

You may return any item that was faulty or damaged when received for a full refund. We will refund your card or credit account once we have received and processed the item. In these cases we will also either refund the return postage or arrange for the item to be collected.

Duplicate or incorrect item

You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card or credit account once we have received and processed the item. In these cases we will also either refund the return postage or arrange for the item to be collected.

Unwanted item

You may return any unopened and unused item within 7 days of receiving it, for a full refund. We will refund your card or credit account once we have received and processed the item

• We will only refund postage if the return is a result of our error.
• We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
• Due to the nature of some of our products, certain returns may be subject to a re-stocking charge.

In all cases, for a return to occur, prior notice must be given to our customer service team, by calling 01282 777999. You will be given a returns number which must be clearly marked on the returned goods. We may also arrange for any returned items to be uplifted either using our own transport or an external carrier service, you will be notified of this prior to the time.

I have forgotten my password.

To re-set any lost password go to the login screen. Enter your email address into the applicable section on the screen, enter the security code as shown and then click the "Reset Password" button. You will then be sent a reminder of your password via email.

How do I create a credit account with System Hygiene?

If you are a trading business, school, NHS establishment or hospital it is possible for you to apply for a credit account with System Hygiene. Simply register to use the website, completing all applicable details on the form. You will now have to complete the credit account application form, once completed this form will be passed through to our accounts team who will peform a credit history check on your company and decide to either accept or decline your application. You will be notified by email should your account application be successful or declined. Should your request be accepted you will also be notified of your credit limit and payment terms. Whenever you choose to place an order on the website in future you will be presented with a choice of placing the order onto your credit account or to pay for the items with an applicable credit or debit card at the checkout stage.  

How do I place an order for delivery outside of the UK?

We are able to ship items for delivery outside of the United Kingdom, but an increased delivery charge will be incurred. To enquire on delivery costs to your country of choice, either call our customer service team on 01282 777999 or email salessystemhygiene.co.uk with your enquiry. Should you be happy with the delivery charge you will be advised on how to proceed with placing your order.

We are able to provide onsite demonstations of all carpet cleaning machines, vacuum cleaners, pressure washers and steam cleaners we currently sell. We can also arrange for one of our sales representitives to call on your site to discuss potential sales packages to meet your needs. We are also able to provide samples for your approval, of almost all of our cleaning chemicals, refuse sacks and paper products available. For further details call our customer service team on 01282 777999.

I can't find the item that I'm looking for.

At this current time we only have a small percentage of the items we stock listed on the website. If you cannot find a particular item you are looking for on the website, please contact our customer service team on 01282 777999 or email sales@systemhygiene.co.uk with your enquiry. We will endeavour to consistently improve and update the products listed on the website, new products and features will be added weekly, these changes will be covered in our weekly newsletter.

How can I sell my items on System Hygiene's Website?

Any potential suppliers of System Hygiene interested in either getting your products listed on www.systemhygiene.co.uk or included within any of our marketing or mailing literature, contact the buying department directly on 01282 684185 to arrange an appointment.