When will I receive my order?
Delivery is usually next day but can take up 3–5 working days (from date of placing order). If you believe your item has been lost, call 01282 777999 and speak to our customer service team to try and resolve the issue.
Item temporarily out of stock
If an item temporarily goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available.
If an item becomes unavailable (which means we are unexpectedly unable to fulfill you order and are unlikely to receive new stock within a reasonable time) we will either telephone or email you to let you know and automatically refund your card or credit account.
Account declined (payment not processed)
If we cannot process payment for any reason, we will either telephone or email you to let you know and ask you to access your account and update your card or bank details as necessary.
How can I return an item I have ordered?
We will authorise the return of an item in the following cases:
Faulty or damaged item
You may return any item that was faulty or damaged when received for a full refund. We will refund your card or credit account once we have received and processed the item. In these cases we will also either refund the return postage or arrange for the item to be collected.
Duplicate or incorrect item
You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card or credit account once we have received and processed the item. In these cases we will also either refund the return postage or arrange for the item to be collected.
You may return any unopened and unused item within 7 days of receiving it, for a full refund. We will refund your card or credit account once we have received and processed the item
- We will only refund postage if the return is a result of our error.
- We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
- Due to the nature of some of our products, certain returns may be subject to a re-stocking charge.
In all cases, for a return to occur, prior notice must be given to our customer service team, by calling 01282 777999. You will be given a returns number which must be clearly marked on the returned goods. We may also arrange for any returned items to be uplifted either using our own transport or an external carrier service, you will be notified of this prior to the time.
I have forgotten my password.
To re-set any lost password go to the login screen. Enter your email address into the applicable section on the screen, enter the security code as shown and then click the "Reset Password" button. You will then be sent a reminder of your password via email.
How do I create a credit account with System Hygiene?
If you are a trading business, school, NHS establishment or hospital it is possible for you to apply for a credit account with System Hygiene. Simply register to use the website, completing all applicable details on the form. You will now have to complete the credit account application form, once completed this form will be passed through to our accounts team who will peform a credit history check on your company and decide to either accept or decline your application. You will be notified by email should your account application be successful or declined. Should your request be accepted you will also be notified of your credit limit and payment terms. Whenever you choose to place an order on the website in future you will be presented with a choice of placing the order onto your credit account or to pay for the items with an applicable credit or debit card at the checkout stage.
I hold a VAT Exemption Certificate. How do I zero VAT applicable products?
Some products listed on the website are able to have the VAT removed from them should you hold a valid VAT Exemption Certificate. The products that this applies to includes bed sheets, disposable gloves, patient wipes and incontinence products. To remove that VAT from these applicable products, select and place the item into your basket, and then when moving onto the checkout screen you will be asked if you are VAT exempt on these products. If Yes is selected you will be asked to provide evidence of your exemption and a declaration stating why are exempt from paying tax on the products. Upon approval the VAT will be removed from these products and your order total.
How do I place an order for delivery outside of the UK?
We are able to ship items for delivery outside of the United Kingdom, but an increased delivery charge will be incurred. To enquire on delivery costs to your country of choice, either call our customer service team on 01282 777999 or email salessystemhygiene.co.uk with your enquiry. Should you be happy with the delivery charge you will be advised on how to proceed with placing your order.
Can I collect my order?
Many of our customers order on-line and collect their order from our Altham offices. If you need the goods in a hurry we will have your order picked and ready for collection by the time you arrive saving you time. Alternatively you may telephone, fax or e-mail your though and we will have the order ready for you to collect. We can process cash or card payments on site, or if you are a credit account holder simply add the invoice onto your account.
How can I arrange for an onsite visit or demonstration?
We are able to provide onsite demonstations of all carpet cleaning machines, vacuum cleaners, pressure washers and steam cleaners we currently sell. We can also arrange for one of our sales representitives to call on your site to discuss potential sales packages to meet your needs. We are also able to provide samples for your approval, of almost all of our cleaning chemicals, refuse sacks and paper products available. For further details call our customer service team on 01282 777999.
I can't find the item that I'm looking for.
At this current time we only have a small percentage of the items we stock listed on the website. If you cannot find a particular item you are looking for on the website, please contact our customer service team on 01282 777999 or email firstname.lastname@example.org with your enquiry. We will endeavour to consistently improve and update the products listed on the website, new products and features will be added weekly, these changes will be covered in our weekly newsletter.
How can I sell my items on System Hygiene's Website?
Any potential suppliers of System Hygiene interested in either getting your products listed on www.systemhygiene.co.uk or included within any of our marketing or mailing literature, contact the buying department directly on 01282 684185 to arrange an appointment.